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5 Steps to Improve your Outbound Scripting
A good script is one of the most important factors to the success of your calling campaign. You could have the best call center reps, top voice talent in the industry, or the best offer your company
5 tips to get better Facebook Lead ads results
Give your Facebook Lead ads results a boost by using these five great tips.
What is Inside Sales?
Learn what inside sales is, as well as the latest tools to improve productivity within an inside sales team.
Everything you need to learn about Call Center Metrics – Complete Guide
What are call center metrics? Which are they? Why are they so important? Let’s answer all these important questions. Call Center Metrics Every call center needs to measure its performance in order to improve. That’s where
Outbound sales
What are outbound sales? Why are they so important? How can you get better at it? These are very important questions and we have the answers. First things first – What is an outbound call?
Benchmarks for Call Center KPIs by Industry
First response time, which measures the agent’s response time to customers’ inquiries, is one of the most important metrics in call center performance. This measure also ties in with the average volume of calls in the center.
Analytics and Reporting for Call Center Metrics
The abandonment rate is the first step in determining how efficient your call center is. This metric indicates the percentage of calls that end without a resolution. A good benchmark is zero call abandonment. However, it is
Call Center Agent Productivity Metrics
Call center agents are responsible to answer customers’ questions and provide excellent service. This can be a difficult task. You’ll need an evaluation of your call routing strategy to make sure your agents are meeting customer satisfaction
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