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Customer Service Stats – How Social Media Can Improve Your Customer Service
A recent study conducted by the University of Michigan found that Millennials care more about customer service than any other generation. It also found that millennials use social media platforms to reach businesses for customer service. This
IVR Vs. ACD Solutions
It is important to evaluate the features of IVR and ACD solutions when you are looking at them. The costs of both systems should be compared well. We have provided details on both systems to help you
The Best Software For Call Centers
Nextiva offers business phone services and integration with digital channels. There are two plans to choose from: Core and Premium. These plans can be tailored to your needs. You can also connect your business phone system with
Pipes.ai Co-Founder Drew Thorne-Thomsen to Speak at Contact.io
Pipes.ai’s co-founder and industry veteran Drew Thorne-Thomsen will be speaking at the upcoming Contact.io conference.
Job Description For Appointment Setting in a Call Center
Call center work can be extremely enjoyable and rewarding! This career path is a good choice for anyone who enjoys sales and has a solid work ethics. There are plenty of opportunities to build your career if
Autodialer for TCPA Compliance
Automate your calls while staying compliant with TCPA regulations. Pipes meets all standards of TCPA compliance, and offers a wealth of industry-leading features and integrations.
Pipes Scheduler: Turn Outbound Dials into Inbound Connected Calls
The Pipes Scheduler feature allows leads to schedule a callback at a time that suits them. Turn outbound dials into inbound connected calls!
Introduction to Lead Generation
Leads are the starting point of every sales process in all businesses. Learn the basic steps to kickstart your lead generation campaign.
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