Call centre analytics can help your customer service reps customize their responses based upon cross-channel data sources. The most popular means of communication is usually the easiest. A comprehensive call center analytics program should contain cross-channel information.

10 percent of contact centers will select Contact Center as a service (CCaaS) in 2019. LiveVox provides CCaaS 2.0, which is a great CCaaS alternative. With CCaaS 2.0, LiveVox can give you all of the features and

When choosing client management software There are a number of aspects to consider. You should take into consideration the features and price of the software , as well as the integration options available. A well-designed software should

Call centers are an essential component of running businesses however, how do you determine which features and functions are the best for your company? This article will cover topics such as Workforce management, Queuing and Routing, IVR,

You can track many different call center stats. Rate of abandonment, average queue time as well as query age and the average speed of answering are just a few of the popular metrics to monitor. The more

Intelligent load balance and Skills-based routing are just some of the features that call-routing software can offer to increase efficiency in your call center. Learn more about these features and how to incorporate them into your company.

In addition to increasing your revenue, you also need to ensure that you have a good quality call for your customers. A recent survey found that 79% of consumers were not satisfied with the quality of their